Ticket Management
Handle support requests from email and web channels with structured routing and SLA visibility.
- Email and web ticket capture
- Priority and SLA tracking
- Status transitions and assignment rules
Product Capabilities
Features Built for Fast Service and Better Team Control
SaraBiT STS combines support delivery, customer management, and execution workflows so your team can respond quickly and work with confidence.
CRM Lead Tracking
Manage leads and opportunities with full context for follow-up and conversion planning.
- Lead source and stage tracking
- Opportunity ownership and status
- Activity timeline for follow-ups
Task Execution
Move work forward with deadlines, ownership, and status visibility linked to customer context.
- Task and subtask assignment
- Deadline and priority control
- Connection with ticket workflows
Appointment Scheduling
Coordinate customer meetings with a shared calendar and clear accountability.
- Calendar-based scheduling
- Reschedule support with status updates
- Agent assignment and notes
Role and Access Control
Protect data and operations with role-based permissions and structured organization controls.
- Admin and agent role permissions
- Organization-level separation
- Secure Symfony-based architecture
Smart Automation
Increase team speed with AI-assisted categorization, prioritization, and workflow support.
- Automatic ticket categorization
- Priority assistance
- Context-aware response support
Faster Resolution
Reduce response delays with one connected support workflow.
Clear Ownership
Give every task and customer request a responsible owner.
Better Visibility
Track ticket, lead, and execution status without switching tools.
Want to See These Features in Action?
Book a live walkthrough or start your trial with your team.