✨ All Features of SaraBiT STS

Explore how our platform blends Helpdesk, CRM, Tasking, Appointments, and AI into one intuitive system.

🎫 Ticketing System

Handle all support needs with email/web tickets, SLA tracking, and department routing.

  • ✔ Email & Web Ticket Creation
  • ✔ Department Routing & TID Format
  • ✔ SLA & Priority Control
  • ✔ Merge, Split & Status Management

📈 CRM System

Track leads, opportunities, and contact history with built-in analytics.

  • ✔ Lead Capture with Source & Status
  • ✔ Opportunities with Revenue Tracking
  • ✔ Activity Timeline (Calls, Notes)
  • ✔ CRM Reporting

🗂 Task Management

Assign tasks with subtasks, deadlines, and real-time progress.

  • ✔ Agent Assignment & Priorities
  • ✔ Subtasks & Progress Bars
  • ✔ Deadlines, Status Updates
  • ✔ CRM & Ticket Linkage

📅 Appointment Management

Manage appointments via a drag-and-drop calendar linked to tickets and leads.

  • ✔ Calendar View with Full Calendar View
  • ✔ Drag & Drop Rescheduling
  • ✔ Type & Status Labels
  • ✔ Agent & CRM Linkage

🛠 Admin & Security

Manage access, audit trails, and security settings across organizations.

  • ✔ Role-Based Access Control (RBAC)
  • ✔ Multi-Org Admin Setup
  • ✔ Audit Logs & Permissions
  • ✔ Secure Symfony Core

🤖 AI-Powered Intelligence New

Boost efficiency with sentiment detection, NLP routing, and smart replies.

  • ✔ NLP Routing & Auto-Tagging
  • ✔ Sentiment Detection
  • ✔ Reply Suggestions via AI
  • ✔ Priority & Category Prediction

Ready to level up your support, sales, and operations?

Call us at 98147-90299 or request a demo of SaraBiT STS today.

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