Welcome to SaraBiT STS

Your all-in-one platform for Ticketing, CRM and Task Management — built on Symfony, trusted by teams.

🏢 Developed by Arash Info — a Ludhiana-based software company since 2004.

🎫 Multi-Channel Ticketing

  • ✔ Email & Web-based Ticket Creation
  • ✔ Department Routing via IMAP
  • ✔ SLA, Priority, and Escalations

📬 Smart Email Delivery

  • ✔ SMTP Config per Department
  • ✔ Delivery Tracking
  • ✔ Secure, Reliable Messaging

📈 CRM Lead Management

  • ✔ Track Leads & Statuses
  • ✔ Activity Logs & Reminders
  • ✔ Opportunity Pipeline

🗂 Task Management

  • ✔ Assign Tasks to Agents
  • ✔ Subtasks & Checklists
  • ✔ Deadlines, Status & Priorities
  • ✔ Linked to Tickets or CRM

📅 Appointment Management

  • ✔ Calendar View with Drag & Drop
  • ✔ Appointment Types & Statuses
  • ✔ Linked to Tickets and CRM Leads
  • ✔ Agent Assignment & Notes

🛡 Role & Organization Control

  • ✔ Multi-Org Admin Layer
  • ✔ Agent Roles & Permissions
  • ✔ Secure Login, CSRF

🤖 AI-Powered Features

  • ✔ NLP Routing & Categorization
  • ✔ Smart Priority Detection
  • ✔ Sentiment Detection for better agent response

Streamline Support. Drive Sales. Manage Work.

Get started with SaraBiT STS today — built for your team's productivity.

📞 Call Now: 98147-90299