How to Create a Ticket from Admin Panel

Support agents and administrators can manually create tickets on behalf of clients using the admin panel. This is useful for walk-in requests, calls, or internal escalation.

🔐 Step 1: Log in to the Admin Panel

Go to: https://sts.sarabit.com/myadmin

Enter your admin credentials and click Login.

📂 Step 2: Open the Manage Tickets Section

After login, navigate to the left sidebar menu.

Click on “Manage Tickets”.

This opens the full list of existing tickets and management options.

🆕 Step 3: Click "Create Ticket"

On the top right of the ticket list, click the “Create Ticket” button.

This opens the “Create New Ticket” form.

📝 Step 4: Fill Out Ticket Details

Fill out the form with the following information:

Field	Description
User (Client)	Select the client from the dropdown. This user will be associated with the ticket.
Department	Choose the appropriate department (e.g., Technical, Billing, Sales).
Message	Type in the issue or request details from the client.
Priority	Set the priority level: Low, Medium, High, or Urgent.

 

✅ You can also attach files if needed.

📬 Step 5: Submit the Ticket

Click the Submit button at the bottom of the form.

The system will create the ticket and assign it a unique Ticket ID.

Both the agent and the client will be notified (via email or in-app, depending on settings).

🔄 What Happens Next?

The ticket will appear in the ticket list under "Manage Tickets".

Assigned agents can now view, respond to, and manage the ticket as needed.

The client can track the ticket via their portal or through email notifications.

📌 Notes

You must have proper permissions (e.g., role-based access) to create tickets.

The ticket will be recorded in the audit log for accountability and tracking.